Don’t Just Take Our Word For It.

We spent months interviewing perspective fencing companies to build our two driveway gates. From the very first contact with Ken, he listened, offered suggestions, gave advice, and delivered on every aspect of our project, going over and above while remaining patient as the decision was not made quickly. I may or may not have changed my mind more than a few times and Ken never wavered on rolling with my ideas and requoting (maybe more than a few times).

We are extremely happy that we made the decision to go with Complete Fence. The communication during the process was consistent, dates were met, and when obstacles arose, they handled it with ease. (you never really know how much your land slopes until you have two gates installed).

The install and quality of the gates are exactly as we hoped, and the professionalism of the install team was top notch. Working with Zach, who managed the install, was smooth and he handled all of the details and stayed in close contact.

This was probably the most stress free we have been on a home project and that is because of the team at Complete Fence. We couldn't be happier with the experience and would not hesitate to refer them to our friends and family, which we have already done.

Complete Fence, you nailed it.

-Vickie

Here’s what I knew about fences – they keep things in. Here’s what I knew about building a fence on your own property – jack sh*%. But you know who knew everything about both these things? My guy Ken Lombardo. By the time our fence was up, his hand must have been hurting, cause he had to hold my hand through the whole process. From the first step of dealing with our township to the last step of saying good-bye to our fence crew, Ken was there to answer all my questions openly and honestly. I mean, I’m not the type of person who’s going to throw 5 figures at anything without knowing exactly what I’m getting. He patiently answered all my questions, and then answered them again if I forgot something. When there was a potential for a slight delay in getting the materials, he contacted me right away. That’s not an easy call for a sales guy to make, but he navigated his way though the conversation to the point I felt completely confident in everything he was saying. In the end, there wasn’t even a delay. The reason I bring this up is most companies will blindside you last minute with delays and blame this person or that person. Ken didn’t wait until it was too late, he told me before it even happened…and then it didn’t even come to fruition. I couldn’t ask for better communication throughout this process.

When choosing your fence, of very import note, the colors that you see in the pamphlet matched exactly. I’m sure you’ve bought something on Amazon where the colors may not have been exact, but that was not something that could happen with this process. We bought a privacy fence and wanted it to match our house to a T. On the last day when it finally went up and I saw the color, a huge smile appeared on my face. It was as if that fence was meant to be there all along. We had just moved into our neighborhood and we had neighbors we had yet to meet coming over to tell us how great it looked!

To finish the review, I’d be remiss if I didn’t mention the crew that put their blood sweat and tears into the process. First off, Ken told me exactly how many days it would take to put up (just 2.5 days). And guess what? It took them exactly 2.5 days. I mean, wow! Contractors finishing on time? Who’s ever heard of that? Secondly, we told them they could feel free to use our washroom or ask us if they needed anything to keep them hydrated. Instead, they had a cooler of their own drinks and food, and didn’t once knock on the door to ask for anything. They just took a short lunch break and were working non-stop to get the fence up on time, too busy to even ask us for some water. We were amazed at their professionalism. They were also personable and roped me in whenever there was a question or a situation that needed our input.

-Russ